Refund Policy.

01What this covers

This policy applies to subscription plans and any other fees paid directly to ItieUp through the app or website. Creating an account and browsing ItieUp are free.

02Cancellation

You can stop using a plan at any time. Your plan stays active until its expiry date and is not renewed unless you pay for a new plan. Stopping a plan early does not by itself give a refund for the remaining days.

03When you get a refund

We give a full refund when:

• You were charged more than once for the same plan (duplicate payment).
• Money was debited but the plan was not activated on your account, and we cannot activate it within 48 hours.
• A technical fault on ItieUp's side stopped the paid features from working and we could not fix it within 7 days of your complaint.
• You were charged the wrong amount; the difference is refunded.

04When refunds don't apply

• Once a plan has been activated and its features are working, fees are non-refundable, including for unused days.
• You did not receive bids, leads, candidates or business that you expected. ItieUp does not guarantee results.
• The account was suspended or closed for breaking our Terms & Conditions.
• The request is made more than 7 days after the payment date.

05How to request a refund

Email support@itieup.com within 7 days of the payment with:

• Your registered mobile number and name.
• The plan name, payment date, amount and the transaction or order ID.
• The reason for the request, with a screenshot if possible.

Plans bought through the Google Play Store or Apple App Store are billed by that store, so refunds for those purchases are requested from the store and follow its refund rules.

06Timelines

• We reply to refund requests within 2 working days.
• Approved refunds are sent to the original payment method within 5–7 working days. Your bank may take a few more days to show it.

07Deals between users

Payments for goods, machinery, services, jobs or transport agreed between users are made directly between them, not to ItieUp. ItieUp cannot refund those payments; please settle them with the other party.

08Contact