Privacy Policy.

01Who we are

ItieUp is owned and operated by Snap It Up Pvt. Ltd. ("ItieUp", "we", "us"). It is an industrial marketplace that connects industries, suppliers, skilled workers, service providers and transporters. Our office is in Jubilee Hills, Hyderabad, Telangana, India. For this policy, Snap It Up Pvt. Ltd. is the data fiduciary responsible for your personal data.

02Information we collect

Information you give us

• Account details: name, mobile number (used for OTP login), email address, company or business name, city, state and the industry categories you work in.
• Profile content: profile photo, job profile details, resume and experience documents you upload.
• Marketplace posts: requirements, drawings, PDFs and photos, sale and service posts, machinery listings, transport loads with pickup and drop locations, and the bids you place.
• Subscription details: the plan you buy, its validity and payment status. Card, UPI and bank details are entered with our payment partner, not stored by ItieUp.
• Messages to us: anything you send through the contact form, email, phone or WhatsApp.

Information collected automatically

• Device data: device model, operating system, app version and a push-notification token so we can send you alerts.
• Usage data: your language preference (English, Hindi or Telugu), the features you use, login times and error logs.
• Approximate location: the city and region you choose in your profile, used to match you with nearby requirements, jobs and loads. We do not track your live GPS location.

03How we use it

• To create and secure your account and verify your mobile number with an OTP.
• To show you relevant requirements, jobs, sale posts and loads ("For you" matching by category and region).
• To run bidding, hiring, sale, service and transport features, and to let users contact each other.
• To send push notifications about new bids, matches, plan expiry and important updates. You can turn these off in your phone settings.
• To process subscriptions and keep billing and tax records.
• To answer support requests, prevent fraud and misuse, and enforce our Terms & Conditions.
• To improve the app and comply with the law.

We do not sell your personal data, and we do not use it for third-party advertising.

04What other users see

ItieUp is a marketplace, so some information is shown to other users so that business can happen:

• Your posts (requirements, sale posts, loads) are visible to users in the matching categories and regions.
• When you bid, the poster sees your bid. Other bidders may see the top bids as part of the bid reveal, without your contact details unless you choose to share them.
• Your job profile and resume are visible to employers searching for candidates.
• Your name, company name and city appear on your posts and profile.

Please do not put information in posts or documents that you do not want other users to see.

05Sharing with service providers

We share data only with providers who help us run ItieUp, under contracts that require them to protect it and use it only for our services:

• Cloud hosting and file storage providers that store our servers, databases and uploaded files.
• SMS providers that deliver login OTPs.
• Push-notification services (such as Firebase Cloud Messaging).
• Payment gateways and app stores that process subscription payments.

We may also disclose data when required by law, a court order or a government authority, or to protect the rights and safety of ItieUp and its users.

06Storage & security

Data is stored on secure servers, with encrypted connections (HTTPS) between the app and our servers, access limited to authorised staff, and regular backups. No system is completely secure, so please keep your phone and OTPs private and tell us immediately if you suspect misuse of your account.

07How long we keep data

We keep your data while your account is active. If you delete your account, we delete or anonymise your personal data within 90 days, except records we must keep longer by law (for example billing and tax records) or to resolve disputes.

08Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• Ask for a summary of the personal data we hold about you.
• Correct or update your data (most of it can be edited in your profile).
• Ask us to delete your account and data.
• Withdraw consent. Some features may stop working without the data they need.
• Nominate another person to exercise these rights in case of death or incapacity.
• Raise a grievance with us, and then with the Data Protection Board of India.

To use these rights, contact us using the details below.

09Website, cookies & maps

The itieup.com website does not use advertising or tracking cookies. It stores a small value in your browser's session storage so the opening animation is shown only once per visit. The website loads fonts from Google Fonts, and the Contact page shows an embedded Google Map; these services may receive your IP address under their own privacy policies. The contact form opens your own email app, so your message is sent from your email account.

10Children

ItieUp is meant for businesses and working adults. You must be at least 18 years old to create an account. We do not knowingly collect data from children; if we learn that we have, we will delete it.

11Changes to this policy

We may update this policy when our services or the law change. We will post the new version here with a new "Last updated" date and, for important changes, notify you in the app.

12Grievance officer & contact